Introduction

Specialist Dedicated Housing Management LTD (“SDHM”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website http://www.sdhm.co.uk (the “Site”) or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, email address, phone number, and other contact details.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We collect data in the following ways:

• Direct interactions: You may provide personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated technologies or interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data using cookies, server logs, and other similar technologies.
• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and manage our services: Including handling inquiries and managing your account.
• To manage our relationship with you: Including notifying you about changes to our terms or privacy policy.
• To improve our Site and services: Through data analysis and research.
• For marketing purposes: To send you promotional materials and updates, if you have opted-in to receive such communications.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

5. Data Sharing

We may share your personal data with the following parties:

• Service providers: Who provide IT and system administration services.
• Professional advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Regulatory authorities: Where we are required to do so by law or to protect our rights.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:

• Right to access: Request access to your personal data.
• Right to rectification: Request correction of the personal data that we hold about you.
• Right to erasure: Request erasure of your personal data.
• Right to restrict processing: Request the restriction of processing of your personal data.
• Right to data portability: Request the transfer of your personal data to you or to a third party.
• Right to object: Object to processing of your personal data.

If you wish to exercise any of the rights set out above, please contact us at info@sdhm.co.uk.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

Specialist Dedicated Housing Management LTD
Email: info@sdhm.co.uk